Goodwill – just another word for “customer service” or is there more to it?
Posted onMost of us don’t start our days thinking “Today I am going to perform an act of goodwill”; it’s not a conscious, proactive effort that comes out of nowhere, but instead, is often a reactive event, triggered by a situation. Sceptics might say that goodwill really is just a fancy word for “customer service”, and […]